How to Fix the Xbox Game Pass 0x800700e9 Error in Windows 10 & 11


Don’t cancel your Xbox Game Pass subscription just yet. Here’s how to get the 0x800700e9 error fixed on Windows.

The Xbox Game Pass is a popular Microsoft subscription service for games. However, some users encounter a 0x800700e9 error when they try to download and install Xbox Game Pass titles via the Xbox app or Microsoft Store. The 0x800700e9 error code message says “Something unexpected happened,” which provides no clue as to how to resolve that issue.

Users can’t download and install Xbox Game Pass content because of error 0x800700e9. However, you can fix error 0x800700e9 with these potential resolutions.

1. Run the Microsoft Store App Troubleshooter

The Windows Store App troubleshooter might help fix the error 0x800700e9. This is how you can access the Windows Store App troubleshooter in Windows 11:

  1. Use one of the many ways to launch the Settings app.
  2. Click the Troubleshoot box that has a spanner icon.
  3. Next, click Other-troubleshooters to access the Settings app’s list of troubleshooting tools.
  4. Select Run for activating the Windows Store Apps.
    The Run button for the Windows Store Apps troubleshooter

  5. Apply any suggestions the troubleshooter provides.

The Windows 10 troubleshooters are available within the Update & Security category of Settings. Click the Troubleshoot tab in that category and select Additional troubleshooters. Then you can select Windows Store Apps from there and click Run to access the tool.

2. Turn Delivery Optimization On in Settings

Delivery Optimization is a service that enables Windows Update downloads from other PCs. Error 0x800700e9 often arises when Delivery Optimization is disabled in Windows. You can turn on Delivery Optimization via Settings like this:

  1. Open the Windows Update tab in Settings.
  2. Click Advanced options to view more settings.
  3. Select the Delivery Optimization navigation option.
    The Delivery Optimization navigation option

  4. Turn on the Allow downloads from other PCs option to enable Delivery Optimization.
    The Allow downloads from other PCs option

  5. Click the Devices on my local network radio button.

You can enable Delivery Optimization in Windows 10’s Settings app much the same. However, you’ll need to select the Windows Update category. Then click the Deliver Optimization tab in the Windows Update category to access and turn on the same Allow downloads from other PCs setting.

3. Enable the Delivery Optimization and BITS Services

Some Xbox Game Pass users have resolved error 0x800700e9 by enabling and running the Delivery Optimization and BITS services. You can enable and start those services via that app as follows:

  1. To access Run, press Win + R.
  2. Type services.msc inside Run’s Open command box.
  3. Select OK to open Services.
  4. Double-click the Delivery Optimization service.
    The Services window

  5. Select Start if it’s not running.
  6. Click Automatic on Delivery Optimization’s Startup type menu.
    The Delivery Optimization Properties window

  7. Select Apply > OK to save the service’s new settings.
  8. Repeat steps four to seven for the Background Intelligent Transfer service.

If the services are already running, try restarting them. Right-click the services and select their Stop options. Then you can start those services again by right-clicking them and selecting Restart.

4. Enable Delivery Optimization via the Windows Registry

If the above methods didn’t work for you, try enabling Delivery Optimization service by editing the registry. You can back up the registry or set up a restore point before editing the registry if you want to be extra careful. To apply this potential solution, edit the DoSvc key like this:

  1. First, bring up Registry Editor, which you can open with one of the methods in our guide on how to open Regedit.
  2. Click inside the address bar at the top of Registry Editor and erase the current key location.
  3. Input this DoSvc key location in the address bar and hit Return:
    The DoSvc key

  4. Select the DoSvc key, and right-click the Start DWORD to select Modify.
    The Modify option

  5. Input 3 in the Value box and click OK.
    The Edit DWORD window

  6. Exit Regedit, and restart the PC.

5. Reset or Repair the Xbox App

Many users go through the Xbox app to get at their Xbox Game Pass titles on Windows. As such, you might be able to fix error 0x800700e9 by selecting Reset and Repair options for the Xbox app inside Settings.

Check out our guide on resetting apps in Windows 11 and 10 to clear the Xbox app’s data. The Repair option for the Xbox app in Settings is available just above its Reset button.

The Reset option for the Xbox app

6. Reset the Microsoft Store Cache

A corrupted Microsoft Store cache data can cause download and installation issues to arise for apps available on Microsoft’s online store. So, resetting the Store’s cache could be another potential solution for the 0x800700e9 error. Try resetting Microsoft Store’s cache in the following steps:

  1. Bring up the Windows Search by clicking the magnifying glass or Search box on your taskbar.
  2. Type WSReset.exe within the search box to find that Run command file.
  3. Click WSReset.exe to run the command.
    The wsreset.exe Run command

  4. Wait for MS Store to open automatically, and then try downloading Xbox Game Pass titles again.

7. Reinstall the Microsoft Store

Reinstalling the Microsoft Store can fix deeper issues with that app that could be causing error 0x800700e9. Although you can’t select to uninstall Microsoft Store, you can still reinstall that app with a PowerShell command. Here are the steps for reinstalling the Microsoft Store via PowerShell:

  1. Bring up Run with the Win + R keyboard shortcut, and input PowerShell within the text box.
  2. Right-click PowerShell to bring up a context menu, and select the Run as administrator option.
  3. Execute this PowerShell command for reinstalling Microsoft Store:
     Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 
    The reinstall Microsoft Store command

  4. Wait for the command to finish, and then exit the command app.

8. Reset Your Network

The Network reset option

Error 0x800700e9 can also sometimes occur because of network issues. Performing a network reset is a good way to troubleshoot issues in this area; however, do note that this will restore your network components to their factory defaults and erase your Wi-Fi and Ethernet connections.

Have a look at our how to reset your network settings on Windows guide for details about how to apply this troubleshooting method.

Enjoy Your Xbox Game Pass Games Again

Fortunately, you don’t have to cancel your Xbox Game Pass subscription because of error 0x800700e9. A lot of users have fixed this installation issue for Xbox Game Pass titles with the resolutions in this guide.


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